Privacy Policy

1. Introduction

Kalamazoo Website Design (“we,” “our,” or “us”) is a professional web design agency committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding web design services. Please read this policy carefully. If you do not agree with its terms, please do not use our site or submit your information through our contact forms.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: First name, last name, email address, and phone number submitted through our contact form.
• Inquiry details: The nature of your web design inquiry, quote request, or service request as described in your message.
• SMS consent status: Whether you have opted in to receive text messages from us, along with the date and method of consent.
• Usage data: Standard web analytics data such as browser type, referring URL, pages visited, and timestamps, collected automatically when you visit our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your web design inquiries and provide the services or quotes you requested
• Send follow-up communications via your preferred contact method
• Send text (SMS) messages if you have explicitly opted in to receive them
• Coordinate appointments or consultations related to web design projects
• Send service-related updates, notifications, and alerts
• Improve our website and service offerings
• Comply with applicable laws and regulations

4. SMS / Text Message Communications

If you opt in to receive SMS messages from Kalamazoo Website Design, the following terms apply:

• Message types: If you opt in via our contact form, you may receive low-volume mixed text messages that may include:
  • Direct responses to your web design inquiry
  • Quote follow-up and project information
  • Service-related updates relevant to your project or request
  • Appointment coordination and scheduling
  • Notifications and alerts related to your account or inquiry
• Message frequency may vary based on the nature of your inquiry and ongoing communication.
• Message and data rates may apply depending on your mobile carrier and plan.
• Carriers are not liable for delayed or undelivered messages.
• You must be 18 years of age or older to opt in to SMS communications from us.
• You may opt out at any time by replying STOP to any text message from us.
• For assistance, reply HELP to any text message or contact us directly at the information listed below.
• Consent to receive SMS messages is never a condition of purchase or service.
• We do not share your phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. SMS consent data and related phone numbers are used solely to facilitate direct communication between you and Kalamazoo Website Design regarding your web design inquiry or service request.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website, processing form submissions, or delivering communications on our behalf, under strict confidentiality agreements.
• Service partners: Where necessary to process a quote or service request you have initiated, information may be shared with trusted service partners. This is done only at your direction and in connection with the services you requested.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

SMS opt-in consent and phone numbers are never shared with third parties or affiliates for marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Contact form submissions and related correspondence are typically retained for up to three (3) years.

7. Cookies and Tracking

Our website may use cookies or similar tracking technologies to improve site functionality and analyze usage patterns. You may disable cookies in your browser settings; however, some features of the site may not function properly as a result. We do not use cookies to identify you personally or target you with advertising.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for other communications by contacting us directly

To exercise any of these rights, contact us at kalamazoowebsitedesign@gmail.com.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: